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Moving with two different Jira Service Management Server to Cloud

Hello Atlassian Community, 

I have been working on cloud migration for a while and I am at a point where I need your help.


What I will do:

I try to move from two different Jira Service Management Server to one Jira Service Management Cloud (Premium Plan). 



Our current setup:

Server A is a "JIRA Project Management Software v7.1.4" with "JIRA Service Desk 3.1.10"

Server B is an "Atlassian Jira Project Management Software v8.7.1" with "JIRA Service Desk 4.7.1".


Both licenses have recently expired.


From Server A we want to migrate only 2 of 20 projects of type “Software”.

From Server B we want to migrate all projects, but of type “Service Desk”



This is what I have tried so far:

Move with Server B to Cloud and try to import single projects from Server A -> Failed, because single projects can not be import to Cloud

Import projects from Server A on Server B -> Failed, because projects must have the same version

Upgrade Server A to the version from Server B -> Failed, because licenses has expired


I am looking for a “simple” / "best way" solution to move to the cloud :D


I hope I have not forgotten anything, thank you in advance for any support

Many greetings from Berlin

1 answer

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Hello @Daniel Zallmanzig 

Based upon your details, I believe this is how you should proceed:

Option 1:

1. Export server A, in it's entirety

2. Do an XML Import of the server A data to the cloud

3. Manually remove each of the 18 unneeded projects in the cloud

4. Utilize JCMA (which now INCLUDES the ability to move JSM projects) and migrate server B to the cloud


Option 2:

1. Contact Atlassian support and request a trial license for server A - explain that you want to move to cloud, but the license has expired.

2. Upgrade server A to latest Jira version

3. Utilize JCMA on server A and choose only the two projects you want to move

4. Utilize JCMA on server B and move all of those projects as well.


Hope that helps!


Hello Abraham,

thank you for your quick reply. I didn't realize that the JCMA for Jira Service Management is now available.

I will try it today with your first option and report later.


Until then have a nice week!


Like Abraham Durrant likes this
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