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Migration Assistant doesn't display the number of apps

PARISSE Nicolas
PARISSE Nicolas Mar 23, 2023

Hello,

With 2 or 3 different versions of Migration Assistant (last test with v1.8.1), I have the same problem: Migration Assistant doesn't display the number of apps.

On my on-premise Jira server, on the right side  of the "Migrate to cloud" page, there's a "About your product" section. It lists correctly the number of groups/users/projects/issues,
but instead of the number of apps, I've only a spinning circle labelled "Updating..." with the mouse cursor over it.

Does anyone have an explanation?

Regards.
Nicolas

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Girish.Shenoy
Girish.Shenoy
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Mar 23, 2023

If problem persist, please raise a support ticket for migration issues, they can restart or clear the cache at their end. We did face such challenges before.

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Derek White
Derek White Mar 23, 2023

I believe this usually indicates a communication (networking) problem with contacting the Marketplace.

Do you get any warnings or errors popping up when you visit Find new apps?

The IP/domain list for whitelisting can be found here: For JCMA plugin host communication.

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