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Migration Assistant doesn't display the number of apps


With 2 or 3 different versions of Migration Assistant (last test with v1.8.1), I have the same problem: Migration Assistant doesn't display the number of apps.

On my on-premise Jira server, on the right side  of the "Migrate to cloud" page, there's a "About your product" section. It lists correctly the number of groups/users/projects/issues,
but instead of the number of apps, I've only a spinning circle labelled "Updating..." with the mouse cursor over it.

Does anyone have an explanation?


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Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Mar 23, 2023

If problem persist, please raise a support ticket for migration issues, they can restart or clear the cache at their end. We did face such challenges before.

I believe this usually indicates a communication (networking) problem with contacting the Marketplace.

Do you get any warnings or errors popping up when you visit Find new apps?

The IP/domain list for whitelisting can be found here: For JCMA plugin host communication.

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