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JSU cloud post function create linked issue not working

Hello,
We've migrated from server to cloud, and we've customized a workflow by creating linked issues ' sub-tasks' in post functions with transitions by the JSU application, the problem is that when testing the workflow the sub-tasks doesn't get created with transitions, the same workflow with same post functions is working great in server with no issue, but in cloud not,
Does anyone faced the same issue, your feedback is highly appreciated :)

2 answers

2 accepted

0 votes
Answer accepted
Deleted user Apr 25, 2021

Hi @Rafik EL HOUARI ,

 

We have also raised a support ticket https://beecom-products.atlassian.net/servicedesk/customer/portal/3/JSU-3523 in our support portal. However, we couldn't add you as a reporter. Please sign up using this link https://beecom-products.atlassian.net/servicedesk/customer/portal/3/user/signup and share the user name/id. We'll then add you as the reporter and confirm.

Please provide us with the complete screenshot of the postfunction that fails along with the error you are seeing on the view screen when performing the transition as it will help to troubleshoot the issue further.

Regards,
Vijay Ramamurthy

Hello @[deleted] ,

Thanks for your feedback, my user name is rafik.houari@gmail.com, i've add a screenshot of the post function, when performing the transition the sub task doesn't get created with no error screen 

 

JSU create linked issue.jpg

Deleted user Apr 26, 2021

Hi @Rafik EL HOUARI ,

 

Thanks for sharing your username. I have provided you access to the support request. Please access the reqeust from this link https://beecom-products.atlassian.net/servicedesk/customer/portal/3/JSU-3523.

Regards,

Vijay Ramamurthy

Like Rafik EL HOUARI likes this
0 votes
Answer accepted

Hi @Rafik EL HOUARI , 

last a 2 months made 3 migration to cloud for 3 customers, nope, we did not meet with JSU a huge problem. Unfortunately, I don't remember the problem around the next post-function, 

I do recommend you raise a ticket to plugin vendor for double check 

https://beecom-products.atlassian.net/servicedesk/customer/portal/3/user/login?destination=portal%2F3

Hello @Gonchik Tsymzhitov ,

Thanks for your feedback

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