Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Problem with importing data in jira cloud

Capture migration.PNGwhen i am trying to migrate the data from Jira cloud production to Jira cloud dev.  I am facing to import process error . Can you please help me on this issue.

Thank you.

1 answer

2 votes

Hello @somaganinaresh,

Thank you for reaching out to Atlassian Community!

On the screenshot, it shows the error when adding users and groups and per the details of your site, I can see that one site is a standard with 56 users and the other one is Free where it's possible to add only 10 licensed user. 

I believe that this error might be related to the number of licensed users being migrated, so you need to deactivate the users and let only your account and other admin as active and import it again.

You can edit the current backup or deactivate the users and create a new backup. In order to set users as inactive from the backup, you need to edit entities.xml file.

For that, please find the information below and set the active="1" as active="0" for users that you want to let inactive.

<User id="10000" directoryId="1" userName="admin" lowerUserName="admin" active="1" createdDate="2019-10-30 19:10:53.538" updatedDate="2020-04-29 00:28:45.705" displayName="Angelica Luz" lowerDisplayName="angelica luz" emailAddress="email@domain.com" lowerEmailAddress="email@domain.com" deletedExternally="0" externalId="123456:1234a56b-c7de-8fg9-hij1-23456789k123" localServiceDeskUser="0"/>

After that, save the file and compress it again to import it on a Cloud site.

Please, give it a try and let us know how it goes.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Cloud Migration

⭐️ Star in a Migrations Marketing Video! ⭐️

Hi all! Our Migrations Marketing team is looking for customers who have migrated over 1,000 users to Atlassian Cloud (Jira Software, Confluence, Jira Service Management, or Bitbucket) to be feature...

216 views 0 11
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you