Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Contacting Atlassian Support during a Cloud Migration

Many of you are aware that Atlassian has a team dedicated to supporting organisations move from on premise to Cloud but not everyone is aware of the quickest and easiest way to contact them. 

Go to https://support.atlassian.com/contact/#/ and select the option for migration support. This will create a MOVE ticket in the Atlassian system which will then be used to interact with you. 

However, it adds value to that engagement if you make sure you have checked some key things before you reach out for support. 

Are you following the approach documented at https://www.atlassian.com/migration/cloud/guide/prep/team-and-site

And in particular did you complete the pre-migration checklists?

Also is your problem related to the core product or to an App? If the latter you may need to reach out to the appropriate Marketplace Partner for assistance. 

Also remember that this migration gives you an opportunity to look at the business value that your customisations bring vs the additional overhead of managing them, so do not miss this opportunity to undertake a spring clean of your instances. 

3 comments

Great reminder, @Phill Fox

I hear too many on-prem customers say things like "we'll start thinking about that more seriously a few weeks before our server is up for renewal."  This is one of those situations where you need to give yourself enough time to ensure a smooth and relatively pain-free migration.

 

-dave   

@Phill Fox ,

Well said and written 

Like Phill Fox likes this

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Atlassian Cloud Migration

Cloud migration resources roundup: April 2021

...enefit is best! And don’t forget about the tried and true! Cloud Migration Center   - central hub for all things Atlassian Migration Program. Includes links to our full resources page, s...

383 views 3 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you