https://my.atlassian.com/products/index doesn't load license details

Kishan Patel February 20, 2018

I'm attempting to update billing details as our instance is down, but cannot see the license under my account (see below). Not sure why this happened as we weren't informed of failed billing or anything. There is a chance billing would have failed because the corporate credit card has changed. But, this doesn't change the issue of not being able to see licenses under my account.

Screen Shot 2018-02-20 at 10.33.16 PM.png

1 answer

0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 22, 2018

Hi Kishan,

Our Customer Advocates team will need to look at your exact account details, and for your privacy, I have moved your request to a support ticket with the team.

They will be reaching out to you shortly regarding this issue.

Thank you for your understanding!

Regards,

Shannon

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