e-mail not received

Georgios Dimitrakakis July 19, 2021

Hello,

I am facing a rather strange problem.

I have a main e-mail address (let's say: main@domain.com) which cannot get any email send from @atlassian.com.

I have created an alias such as that it forwards everything to the main address (alias@domain.com -> main@domain.com) . Then changed my profile to use the alias@domain.com

Since then using the alias@domain.com I can receive all communication from Atlassian.

 

Where and whom should I contact with Atlassian to ask them to see if my main@domain.com email address has been blacklisted for some reason?

 

I assume that this might have happened because for a day my email address was not working (due payment) thus meaning that some emails were bounced back to Atlassian.

 

Can someone help me with this please?

 

EDIT: Forgot to say that if someone wants the real email addresses I can provide them to him/her. I just don't want them to be public.

4 answers

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Answer accepted
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
July 21, 2021

Hi @Georgios Dimitrakakis ,

Thanks for reaching out on Community - I definitely understand the need to obfuscate your email address! The information you provided was enough to track down the issue. For the address that was giving you trouble, your organization's mail server returned this error to our mail service in May:

550: 550 5.2.1 Account disabled

Since it appeared that account would be undeliverable to in the future, our mail service pause delivery attempts. I've cleared that pause out from our mail service, so additional delivery attempts should go through (assuming the mail server accepts them!)

Cheers,
Daniel | Atlassian Support

Georgios Dimitrakakis July 22, 2021

Hi @Daniel Eads ,

Thank you very much for your actions. I have successfully managed to change the email back from "alias" -> "main" .

 

Indeed for a day or two back in May my "main" account was disabled since there was a due payment.

 

The only thing remaining is to see that all communication is properly received. 

As soon as I get a couple of Atlassian e-mails I will mark this as resolved and will "accept" your answer.

If not I will get back to you ;-)

 

Regards,

 

George

0 votes
Georgios Dimitrakakis July 27, 2021

A few days after @Daniel Eads actions everything seems to be normal again.

 

Thank you very much @Daniel Eads !

0 votes
Georgios Dimitrakakis July 20, 2021

Hello,

 

if someone is kind enough to look at this the domain is "isolode.com" and probably you will be able to find an email account blocked/bounced with my first name in it (similar to the one I am using right now).

If it's really necessary I can write down the full e-mail here but I would rather avoid exposing it publicly.

 

Regards,

 

George

0 votes
Airbus Driver
Rising Star
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July 19, 2021

Someone from Atlassian will see this and check if your email was on a blocked/bounced list and they can clear it for you.

Georgios Dimitrakakis July 19, 2021

Hi @Airbus Driver !

 

Looking forward for that! Although I haven't written down my real email address I really hope that this will not be a problem. They can ask me anytime to provide with the real one.

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