You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I can't see anyone's avatar on community.atlassian.com, instead the alt text is displayed.
Is this normal behaviour?
If I view the URL for an avatar image, e.g.
This avatar is visible on other Atlassian products, but using a different. URL:
Is it just me? Am I special? Is there a fix? Are you aware that this is broken?
Hey @David at David Simpson Apps - we're aware of this particular issue and the underlying cause. If you happen to see this issue, you can resolve it by ensuring you're logged in to Atlassian Cloud (id.atlassian.com is a good place to check this). Once you're able to access Atlassian Cloud sites or your profile at id.atlassian.com, the avatars should load normally again on Community.
Daniel | Atlassian Support
Hopefully the underlying issue is fixed one of these days... quality of life improvements are always appreciated! 💪
Yeah, @Daniel Eads that didn’t work on my Mac/Chrome as I’m always logged into id.atlassian.com to use this and Jira Cloud etc. However everything is good on mobile Safari. You’ve got a weird bug there 🙃
The avatars are pulled from the identity service (or an anonymous one is shown if the logged-in user is not a member of the same organization, and that person has set their image to viewable by their organization only). Right now it's possible that the identity session may have ended - but the Community uses a separate session cookie. Therefore it's possible to be logged in on Community still while the identity service sees your requests for avatars as unauthorized. I hope that provides a little more guidance - if logging in at id.atlassian.com on the same browser session you're logged in to Community with doesn't seem to fix it, you could continue further by:
This should only happen once per user and session - so once you've cleared the problem on your Mac, you should be set in Chrome going forward.