I can't see anyone's avatar on community.atlassian.com, instead the alt text is displayed.
Is this normal behaviour?
If I view the URL for an avatar image, e.g.
This avatar is visible on other Atlassian products, but using a different. URL:
Is it just me? Am I special? Is there a fix? Are you aware that this is broken?
Hey @David at David Simpson Apps - we're aware of this particular issue and the underlying cause. If you happen to see this issue, you can resolve it by ensuring you're logged in to Atlassian Cloud (id.atlassian.com is a good place to check this). Once you're able to access Atlassian Cloud sites or your profile at id.atlassian.com, the avatars should load normally again on Community.
Daniel | Atlassian Support
The avatars are pulled from the identity service (or an anonymous one is shown if the logged-in user is not a member of the same organization, and that person has set their image to viewable by their organization only). Right now it's possible that the identity session may have ended - but the Community uses a separate session cookie. Therefore it's possible to be logged in on Community still while the identity service sees your requests for avatars as unauthorized. I hope that provides a little more guidance - if logging in at id.atlassian.com on the same browser session you're logged in to Community with doesn't seem to fix it, you could continue further by:
This should only happen once per user and session - so once you've cleared the problem on your Mac, you should be set in Chrome going forward.
When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...