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What is the difference between user lists?

There are two places that I see users in the admin panel:

Top Nav: Products > Manage Users (ellipses to right of product) 

Top Nav > Directory

I appear in both lists, but the entries are using different email accounts, and the one in the directory says I have no product access. Shouldn't those match up somehow?

Can anyone explain the differences/purpose of these user lists? I've been searching documentation all morning and can't find a clear answer. 

1 answer

0 votes
Kieren Atlassian Team Feb 18, 2021

Top Nav: Products > Manage Users (ellipses to right of product) 

This will take you to the list of users that have been invited to your site and who you can grant product access to within your site. This is all the documentation covering User Access -


Top Nav > Directory

This is the Managed Accounts list. These are all the accounts that your organization "owns". There will be some overlap (maybe a lot!) between the Managed Account list and the users who have access to your site/products. All the documentation on managed accounts is here -


The managed accounts list and user access list provide very different functions. I hope that helps!

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