Very annoying that new users keep setting up new product instances

dave_drexler
Contributor
June 20, 2024

I'm not sure when this changed, but lately many of the new users I invite to our corporate instances of Jira and Confluence mistakenly create "products outside <our> organization."

I get a helpful email telling me that this has happened, and suggesting that I look here https://support.atlassian.com/organization-administration/docs/discover-products-your-users-administer/   for my options.

Then when I go to the documentation, I'm informed that I need to get my company to pay for an Enterprise license to have the ability to stop our users from creating these 'discovered products' by mistake. I'm forced to send the clueless newbie an email asking them to cancel the subscription, and they don't know what I'm talking about so I need to do it for them.

Atlassian - if you're listening - this is really, *really* annoying.

1 answer

0 votes
Hercules Konstantopoulos
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 2, 2024

It's a real pain. I have to have to email people (typically new users) and let them know. They're already so confused about having gone off the login trail, and then I have to give them the chore of cancelling the subscription. It looks like I can't do it for them: even as admin, the Delete button is greyed out for me. 

Sequestering the admin feature to stop this (new) thing from happening into Enterprise is not nice. 

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events