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Verification email not sent

I made an account and i have been waiting for the verification email to come for a long time , but nothing yet .

( So i connected with google account to contact you)

2 answers

0 votes

Hi -

I cannot find an Atlassian account with the email address you are using for this post. 

  • Please let me know the URL where you made the account.
  • I emailed the google address to contact you so I can take a closer look.



This is not the account i m intersted in ! I told you i connected with google account to contact to you email is  <>  .I created the account in  .Thank you

AnnWorley Atlassian Team Feb 27, 2018

Hi John,

I understand you used a google account to contact us on the Community, your email address is I emailed you because I was not sure you would want your real email address posted here.

The Cloud instance shows you were active in Jira yesterday (scroll right)

Screen Shot 2018-02-27 at 4.04.43 PM.png

I sent a reset password request from the instance just now. Please let me know if you receive it.



Hi ! 

Thans for the help , i managed to log in but today i tried log in again and it need email  verification again ! And i see no email ... Does it affect that i log in from different pc and different ip ? 

AnnWorley Atlassian Team Mar 06, 2018

Using a different computer should not cause the Cloud instance to require email verification. I opened a support ticket for you under Please let me know if you don't get the email from our support portal.

I got it , thanks 

AnnWorley Atlassian Team Mar 06, 2018

What a relief. I hope we can resolve this without taking up too much more of your time. Thanks for being a good sport.

0 votes
Monique vdB Community Manager Feb 27, 2018

@theboss cap sorry about this! Did you check your spam folder?

yeah i did ..still nothing

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