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Verification & Recovery Link Emails not being sent/received

Jim Davidson
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Nov 01, 2023

I am trying to setup an Atlassian/Trello account for a new employee. I have created their account however the verification email isn't ever arriving at our email server.

As the administrator, I have checked all received, rejected, delayed email logs and there is nothing coming to us from to the new user's account. I have tried (and been successful) sending emails to the new user from both Gmail and our server.

2 answers

0 votes
Andy Heinzer
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 08, 2023

Hi @Jim Davidson 

I found the following bounce in our email logs:

550 5.4.1 Recipient address rejected: Access denied. AS(201806281) [ 2023-10-31T19:43:23.872Z 08DBDA338900F453]

I have cleared the suppression for all the accounts on your domain, but this problem could easily happen again.  This specific error message is known to happen with Outlook/Office365 accounts sometimes.   We have a guide on how you can prevent this problem over in

I recommend following those steps to try to help prevent that specific bounce message in the future.



0 votes
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 02, 2023

Hello @Jim Davidson ,

Welcome to the Atlassian Community!

Can you please raise a ticket using: ?



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