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Upgrading an evaluation license with a starter license

yoshinori kawahara November 18, 2013

We downloaded and installed an evaluation copy of JIRA + Agile. This installation has a SEN and a Server-id that matches the details in the myAtlassian account that was created when we downloaded the evaluation copy. So far so good.

We now have bought a 'JIRA Agile for JIRA 10 Users: Starter License'. A different part of our organisation purchased the license on our behalf. In the process a new myAtlassian account was created, with its own SEN.

When we try to apply the license we purchased to our evaluation installation the license key is rejected with a message " Invalid license key specified". How do we go about applying the license we purchased to our installation. Ideally we would not want to re-install since we already have data on the evaluation copy which we'd like to preserve.

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yoshinori kawahara November 18, 2013

User error. I was attempting to paste the 'JIRA Agile' license key into the JIRA server license window of my server.

I went back to the person who purchased our license and got him to enter our server id to retrieve the JIRA license. I then pasted this JIRA license into the server license window and the license was accepted.

Then to update the 'Jira Agile' license: I went to the Administration console and selected 'Add-ons'. Then selected 'Manage add-ons' on the left-hand side and expanded the 'JIRA Agile' add-on. There is a little pencil next to the License key field, click on that and I could supply the 'JIRA Agile' license key.

All's well now. Both 'JIRA' and 'JIRA Agile' are using the licenses we've purchased.

yoshinori kawahara November 18, 2013

This may be helpful too:
https://confluence.atlassian.com/display/CUST/Viewing+and+Updating+Your+Product+Licenses+Details

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