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Unlock my account Atlassian

Good afternoon! Please help me unlock my account. My organization's account was blocked, when I try to log in, it says that my account is disabled and a notification should be sent to the mail with further actions, but nothing comes up. I also tried to change the password, the email to change the password comes, I even changed the password, but when I log in with the new password, the account is still disabled. How can I unlock my account?

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Zulfiqar Bin Zafar
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Jul 17, 2022

Dear @Виталий Святов ,

Welcome to the community!

Please contact Atlassian Support and they'll send another recovery email to the address associated with your Atlassian account.

Also, You have two options if you are locked out:

  1. Contact your Jira Align admin to reset your password.
  2. If you have a single sign on link (SSO), you could access Jira Align that way as well.


Zulfiqar Bin Zafar

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