Two-factor authentication error

[Cristina Silva]

I have an account with another email that started asking for two-factor authentication, but I never activated it. Now I can't get in. Can you help?

[Anahit Sukiasyan]

Hi @Cristina Silva

Welcome to the community!

Hope the following steps may help:

• Double-Check Your Email: Jira often sends a verification email for the 2FA. Look for any communication from Jira or Atlassian regarding 2FA activation. If there is an email asking you to confirm the activation, follow the steps outlined.

• Password Reset:

  • Go to the Jira login page and click on "Forgot your password?"
  • Enter your email address to receive a reset link.
  • If you have access to the email, follow the instructions to reset your password and log in.

• Contact Atlassian Support: If you can't access the email or still can't log in after resetting your password, the next step is to contact Atlassian support directly. Provide details about the issue so they can help disable 2FA or assist with accessing your account.