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I created an Atlassian account to test both JIRA Cloud and Confluence Cloud with a first email address: firstname.lastname@example.org
I then sync G Suite domain.fr with Atlassian. Thus I am able to log in with email@example.com with G Suite identity management but not with firstname.lastname@example.org anymore.
Now it seems that the admin (which was associated with email@example.com) is lost.
Surprisingly, the domain is no longer verified in spite of the G Suite Sync which is no compliant with the documentation:
Any idea ?
Solution: the admin account was lost...
Does your account firstname.lastname@example.org exist within your G Suite identity management that is connected to your Atlassian?
When you connect G Suite to Atlassian, you also enable SSO with Google. All users under the domain sync'd from G Suite will only be able to log in with SSO. If an account on the domain is not in G Suite, but is in Atlassian, that account will be blocked from logging in.
If you disconnect Atlassian from G Suite, you should be able to login to Atlassian with email@example.com using the account password. You can then give firstname.lastname@example.org admin privileges. Alternately, if you add email@example.com to you G Suite, you should be able to login via SSO.
Hope this helps! Please let us know if we can help your further.
Senior Product Manager, Atlassian
Hope this message finds you well !
Thank you for your quick reply !
Indeed the solution you suggested is the perfect one. I found it by myself yesterday. To give you further information about the problem I faced to yesterday: