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[Solved] G Suite sync & domain verification


Dear reader, 

I created an Atlassian account to test both JIRA Cloud and Confluence Cloud with a first email address:

I then sync G Suite with Atlassian. Thus I am able to log in with with G Suite identity management but not with anymore.

Now it seems that the admin (which was associated with is lost. 

Surprisingly, the domain is no longer verified in spite of the G Suite Sync which is no compliant with the documentation:

Any idea ? 



Solution: the admin account was lost...



1 answer

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Answer accepted

Hi Romain, 

Does your account exist within your G Suite identity management that is connected to your Atlassian?

When you connect G Suite to Atlassian, you also enable SSO with Google. All users under the domain sync'd from G Suite will only be able to log in with SSO. If an account on the domain is not in G Suite, but is in Atlassian, that account will be blocked from logging in. 

If you disconnect Atlassian from G Suite, you should be able to login to Atlassian with using the account password. You can then give admin privileges. Alternately, if you add to you G Suite, you should be able to login via SSO.

Hope this helps! Please let us know if we can help your further.


Narmada Jayasankar

Senior Product Manager, Atlassian

Hi Narmada,

Hope this message finds you well !

Thank you for your quick reply !

Indeed the solution you suggested is the perfect one. I found it by myself yesterday. To give you further information about the problem I faced to yesterday:

  • I indeed created the first account with the email address
  • I then sync my G Suite account. The login was no longer "available". Indeed all my login attempts directed me to the Google login interface and then expected the login
  • It seems that another organisation has been created, with the same domain, with login
  • Finally I managed to login again with the login. I then transfered admin rights, technical account,... to the account and merge the two organizations
  • Once connected with the again I deleted the account associated with
  • I finally sync my G Suite again (cause I the meantime, I stopped the sync via the G Suite Admin Console)

Best regards,


Hi Romain,

Glad to hear that you were able to get things sorted!


Narmada Jayasankar

Senior Product Manager, Atlassian

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