[Solved] G Suite sync & domain verification

[Romain C]

Dear reader, 

I created an Atlassian account to test both JIRA Cloud and Confluence Cloud with a first email address: ident+atlassian@domain.fr

I then sync G Suite domain.fr with Atlassian. Thus I am able to log in with ident@domain.fr with G Suite identity management but not with ident+atlassian@domain.fr anymore.

Now it seems that the admin (which was associated with ident+atlassian@domain.fr) is lost. 

Surprisingly, the domain is no longer verified in spite of the G Suite Sync which is no compliant with the documentation: 

https://confluence.atlassian.com/cloud/connect-to-g-suite-873918510.html

Any idea ? 

Thanks,

Romain 

Solution: the admin account was lost...

[Narmada Jayasankar · Accepted solution]

Hi Romain, 

Does your account  ident+atlassian@domain.fr exist within your G Suite identity management that is connected to your Atlassian?

When you connect G Suite to Atlassian, you also enable SSO with Google. All users under the domain sync'd from G Suite will only be able to log in with SSO. If an account on the domain is not in G Suite, but is in Atlassian, that account will be blocked from logging in. 

If you disconnect Atlassian from G Suite, you should be able to login to Atlassian with  ident+atlassian@domain.fr using the account password. You can then give ident@domain.fr admin privileges. Alternately, if you add ident+atlassian@domain.fr to you G Suite, you should be able to login via SSO.

Hope this helps! Please let us know if we can help your further.

Cheers!

Narmada Jayasankar

Senior Product Manager, Atlassian

[Romain C]

Hi Narmada,

Hope this message finds you well !

Thank you for your quick reply !

Indeed the solution you suggested is the perfect one. I found it by myself yesterday. To give you further information about the problem I faced to yesterday:

• I indeed created the first account with the email address ident+atlassian@domain.fr
• I then sync my G Suite account. The login ident+atlassian@domain.fr was no longer "available". Indeed all my login attempts directed me to the Google login interface and then expected the login ident@domain.fr
• It seems that another organisation has been created, with the same domain, with login ident@domain.fr
• Finally I managed to login again with the ident+atlassian@domain.fr login. I then transfered admin rights, technical account,... to the ident@domain.fr account and merge the two organizations
• Once connected with the ident@domain.fr again I deleted the account associated with ident+atlassian@domain.fr
• I finally sync my G Suite again (cause I the meantime, I stopped the sync via the G Suite Admin Console)

Best regards,

Romain

[Narmada Jayasankar]

Hi Romain,

Glad to hear that you were able to get things sorted!

Cheers!

Narmada Jayasankar

Senior Product Manager, Atlassian