I created an Atlassian account to test both JIRA Cloud and Confluence Cloud with a first email address: email@example.com
I then sync G Suite domain.fr with Atlassian. Thus I am able to log in with firstname.lastname@example.org with G Suite identity management but not with email@example.com anymore.
Now it seems that the admin (which was associated with firstname.lastname@example.org) is lost.
Surprisingly, the domain is no longer verified in spite of the G Suite Sync which is no compliant with the documentation:
Any idea ?
Solution: the admin account was lost...
Does your account email@example.com exist within your G Suite identity management that is connected to your Atlassian?
When you connect G Suite to Atlassian, you also enable SSO with Google. All users under the domain sync'd from G Suite will only be able to log in with SSO. If an account on the domain is not in G Suite, but is in Atlassian, that account will be blocked from logging in.
If you disconnect Atlassian from G Suite, you should be able to login to Atlassian with firstname.lastname@example.org using the account password. You can then give email@example.com admin privileges. Alternately, if you add firstname.lastname@example.org to you G Suite, you should be able to login via SSO.
Hope this helps! Please let us know if we can help your further.
Senior Product Manager, Atlassian
Hope this message finds you well !
Thank you for your quick reply !
Indeed the solution you suggested is the perfect one. I found it by myself yesterday. To give you further information about the problem I faced to yesterday:
"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...
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