Sharing a Jira ticket with other users no longer works

[collette]

Hello

I wondered if anyone knows what can stop Atlassian cloud Jira accounts from allowing you to add people from your organisation to your tickets. 

I have been using the account and writing tickets whilst being able to add anyone from the organisation to the tickets, until last week. I no longer have the option option to add people when typing anyones name in once the ticket has been submitted. Normally peoples names would appear as you type - but no it just says 'no option'. 

Could this be an admin issue that needs fixing? Does anyone know what stops this option working? 

Thanks so much

[Mikael Sandberg]

Hi @collette,

Welcome to Atlassian Community!

Check and see if the global permission to browse users and groups have changed, this is the permission that controls @ mentions. 

[collette]

Thanks @Mikael Sandberg sadly I don't believe I have the option to do that. I am not admin. But then again I had a route around my account and can not see any options to do or check that. Thanks so much for responding. 

[Mikael Sandberg]

Yes, an admin needs to check if this global permission has changed. The can get to it by going to Settings > System > Global permissions.

[collette]

Ok thanks so much Mikael - will go and find out who that is and hopefully that resolves the issue. Do you by any chance have any experience with how such a thing can stop working? 

[Mikael Sandberg]

This can happen if the admin makes changes to the global permission and removes a group that should have access. Normally you do not make a lot of changes to it, its more like set and forget...