SO FRUSTRATED-I'm in a free Jira team managed project but can't invite anyone else (am not admin)

[Kelly Fidei]

Hi - I'm in a free Jira project (team managed) and I want to invite one other person. When I invite that person using their email address, I get a message, "Jira admin needs to approve." But I'm not the admin and don't know how to make myself the admin.

I read various articles and can't find the answer!

This video shows the problem:

https://www.loom.com/share/82314f57739c4f23bce126f9ffee951c 

[Alex Koxaras _Relational_]

Hi @Kelly Fidei 

You maybe able to invite members but a site admin must approve this member. This is due to the fact that every member you invite cost a license (money). And company don't want to spend money unless that person has been approved to work on Jira and a license has been bought. So yes, you do indeed have to find your site admin. I would recommend to raise a request on your IT, which would know who the admin is.

[Kelly Fidei]

I’m doing this as an individual, not associated with any company. So there is no one to be the site admin. Just me. Suggestions?

[Alex Koxaras _Relational_]

@Kelly Fidei can you:

• GO to cog > User Management
• Click products and then click your site from the left navigation menu (under sites and products)
• Click access request
• See if there are any pending requests

[Kelly Fidei]

Hi @Alex Koxaras _Relational_ I tried this, but no luck. See video. https://www.loom.com/share/e900fb3cc0d5454daadb28c47a605c5d Suggestions?

[Alex Koxaras _Relational_]

Hi @Kelly Fidei 

Please watch the video I attached here and let me know if you got this thing working:

https://drive.google.com/file/d/1g-8FAST5Zqy_brD4URX_-v_Tl-mlV97E/view?usp=sharing

[Kelly Fidei]

Hi @Alex Koxaras _Relational_ Thanks for the video. Unfortunately I don't have what you show in the video. Here's a new video I just made comparing what I am seeing vs. what you are seeing.

https://www.loom.com/share/7b8232ae4b4b40c5b44a4971056ce457

Any suggestions appreciated.

[Alex Koxaras _Relational_]

Hi @Kelly Fidei 

What you are showing me is the view of a normal user (not a site admin, nor a Jira admin). Try to see if you have logged in with a different account. Usually when you create a site you are the org/site/jira admin. But the view you had on the video shows that with the logged in account you have no admin priviledges.

So you have to have another account, or someone else was an admin and left this instance to you.

[Kelly Fidei]

I think I must have created this account on my old email with the old domain name. I can no longer receive mail at that address. And based on your message, I’m guessing that the old email was the admin. What would you suggest?

[Alex Koxaras _Relational_]

I'm not sure how you can gain admin again on this instance. I would go ahead and create a new instance. If you have issues that you want, then export them on a csv and import them again on the new instance.

I'm placing this link here https://community.atlassian.com/t5/Jira-Software-questions/How-can-I-become-admin-on-free-account/qaq-p/2337538#M262591 of your duplicate question.