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Okta provisioned users not receiving initial account activation invite

Randy Weed
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August 24, 2023

We have Okta provisioning configured for Atlassian. Users are getting provisioned no issue, however the new users are not getting their email invite from the API provisioning. I am able to go back into the Atlassian admin portal and resend the invite which they receive no issue.

Am I missing a setting in that the activation invites are not getting sent to the new users at the time of the API integrated provisioning?

2 answers

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Kieren
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December 6, 2023

Check that your email server isn't blocking any Atlassian email domains?

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Nicholas M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 25, 2023

Hi Randy, You might be better asking this question in the Atlassian Access group as SAML / Scim sync providers like Okta are an Access only feature.

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