Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,359,774
Community Members
 
Community Events
168
Community Groups

Not recieving password reset email

Edited

Hi 
I am not receiving password reset  emails from JIRA  cloud

 

Please, help me to fix it

1 answer

0 votes

Hello Dmytro,

Welcome to Atlassian Community!

Here in community we can check the email you are using and the cloud and server sites that your email it's linked with.

Checking here, you are using a Gmail and there are no blocks on the address. 

Searching for your name on our support site, I found other two addresses and one of these emails have the following block:

550: 550 5.4.1 ...@... Recipient address rejected: Access denied [HE1EUR04FT029.eop-eur04.prod.protection.outlook.com]

2018-06-19T18:19:24+00:00

I'm not sure if that's really you, but I removed the block. So please, test again and check if you will receive the email.

Since community is public, I won't ask you to share your email address or domain, it's up to you.

Feel free to reach out to support.atlassian.com to create a ticket with our CAs, so there you can share your email address since it's a private ticket.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,725 views 2 23
Read article

Atlassian Community Events