Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving verification emails

I'm having problems logging in to my account.  It asks for a verification email but I do not receive them.  I already added Atlassian IP addresses to my company GMail whitelist but still do not receive the verification email.  What other things can be done to resolve this? 

2 answers

Hi Rollie.

Did you try managing directly in administration page?

0 votes
Daniel Eads Atlassian Team Apr 29, 2021

Hi @rollie villaflor , welcome to the Community!

I've checked our mail delivery service using the email address listed in the ticket you previously opened with the billing & licensing team. There was a pause on delivery to that email address, as your company's mail server had previously returned this error:

error dialing remote address: dial tcp i/o timeout

I've cleared the pause on delivery from our mail service, so the verification codes should attempt to be delivered again. I would just suggest double-checking that the email address can receive messages from other services before trying to sign in again, as the pause will need to be cleared again if there are further errors from the receiving mail server.

Cheers,
Daniel | Atlassian Support

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,109 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you