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Not receiving verification email

mattidg
mattidg Feb 17, 2020

Hi,

 

On a different account, I can't seem to get my verification email sent out by Atlassian.

Is this a known recurring issue? How do I eventually get to receive the email?

 

Thanks in advance, community!

 

Warm regards,

Matti

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Adarsh
Adarsh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 17, 2020

Hi @mattidg ,

Sometimes email are blocked by the Email provider, when the verification email is bounced by Email provider. This could happen when your email account is still being setup while Atlassian send the verification email. Try to re-verify after 24 hours, it should work. If not, reach out to Atlassian support.

cheers,

Adarsh

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mattidg
mattidg Feb 17, 2020

Thanks for reaching out to me Adarsh.

I assume its not the email provider since I can receive all other emails ..

 

Warm regards,

Matti

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Adarsh
Adarsh
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Feb 18, 2020

Hey @mattidg ,

If you are still facing this issue, you would likely need some help from our Support team.  Sorry for the inconvenience. Please create an Atlassian Support ticket and select "My account" under the 'What can we help you with?' dropdown." This ensures that your issue reaches directly to the team who can resolve this issue. 

thanks,

Adarsh

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