Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Not receiving verification email



On a different account, I can't seem to get my verification email sent out by Atlassian.

Is this a known recurring issue? How do I eventually get to receive the email?


Thanks in advance, community!


Warm regards,


1 answer

0 votes
Adarsh Atlassian Team Feb 17, 2020

Hi @mattidg ,

Sometimes email are blocked by the Email provider, when the verification email is bounced by Email provider. This could happen when your email account is still being setup while Atlassian send the verification email. Try to re-verify after 24 hours, it should work. If not, reach out to Atlassian support.



Thanks for reaching out to me Adarsh.

I assume its not the email provider since I can receive all other emails ..


Warm regards,


Adarsh Atlassian Team Feb 18, 2020

Hey @mattidg ,

If you are still facing this issue, you would likely need some help from our Support team.  Sorry for the inconvenience. Please create an Atlassian Support ticket and select "My account" under the 'What can we help you with?' dropdown." This ensures that your issue reaches directly to the team who can resolve this issue. 



Like Johnny likes this

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,398 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you