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Not receiving verification email to finish setting up account


Hi I'm not receiving email verification link to activate my accounts to this email

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Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 04, 2021

Hi @Muhd Amir Rashidi Bin Hamzah , welcome to the Community!

Your email address returned a bounced message to our mail service on October 31, which kept additional emails from being delivered. I've cleared that delivery pause from our mail service, so additional attempts should go through.

I might suggest having an Office 365 administrator at your organization create a Mail Flow rule in the Exchange Admin Center to mark Atlassian-originated emails as safe/allow them to bypass spam filtering. Our outbound email IP addresses are publicly documented for this purpose:,,,,,,,,,,,,,,,,,,,,,,,


Hi @Daniel Eads , I also have a new user who's not able to receive a verification Email. It's only affecting him, rest of the old users on the domain can get notifications as normal.

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