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Not receiving account recovery link on my email

Aleksandar Salevski
Aleksandar Salevski Oct 10, 2023

My colleague cannot get the recovery link for her Atlassian account, Admins added her to the instance it shows her last active in June but she cannot receive the recovery link in her outlook. 

htalevska@twicys.com

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Aleksandar Salevski
Aleksandar Salevski Oct 10, 2023

what type of request would i choose?

 

 Capture.PNG

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Hector Menchaca
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 10, 2023

Hi @Aleksandar Salevski ,

You can choose - Technical issues and bugs.

 

Thanks!

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Hector Menchaca
Hector Menchaca
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Oct 10, 2023

Hello @Aleksandar Salevski ,

Welcome to the Atlassian Community!

For these kinda of issues is better that you raise a request via: https://support.atlassian.com/contact/

Regards,

Thanks!

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