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I can see that the main contact changed from firstname.lastname@example.org to email@example.com on August 3rd, so I believe that it might be related to the issue.
To better investigate what happened, since it's related to billing and usually it's necessary to confirm and share private information, please reach out to our Customer Advocates on support.atlassian.com/contact. On "What can we help you with?" select "Billing, payments, and pricing".
"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...
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