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My Jira email id got changed and I am not able login.

Deleted user Mar 02, 2021

My Jira email has been changed and now I am not able to login to JIRA Cloud. 

Can anyone help whom/where to reach out for fixing this  issue. 

1 answer

0 votes

Hello @[deleted],

Welcome to Atlassian Community!

I can see that you have two accounts on the site, but it seems that you were able to log in today.

Atlassian account is a single sign-on, so the same account you use here, you can use to login to Jira and I can see that the email address you are using here in the community has permission in Jira.

If you are still facing this issue, please let us know the error you see when you try to log in.

Kind regards,
Angélica

Deleted user Mar 03, 2021

Thank you for your prompt response Angelica.

I am still not able to login to my Jira cloud and getting the below error:

 

My email domain got changed and that's the reason. Could you able to give access to the below email id for JIRA Cloud?

 

https://jiracloudram.atlassian.net

 

I get the error as below for the same email id I have logged in here:

 

.........doesn't have access to Jira on jiracloudram.atlassian.net.

 

Thanks!

Thank you for the details, Ram.

I can see that your old email that is invalid now is the only site admin of the site. 

With this said, I created a ticket with our support on your behalf, so they can access your site and add your new account as the site admin.

Please, access the ticket on the link below and click on “Approve data access” to allow the support engineer to access your site:

Screen Shot 2021-03-04 at 13.55.40.png

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