Merge 2 accounts after username been changed on Google Apps

[Pedro Rocha]

After changed an username from xxx@example.com to yyy@example.com, on the Google Apps interface, Atlassian On Demand ended up with 2 accounts. As the first user has many ticket issues associated to him, it's not a good option delete his account and then update everything to the new user, so i think that merge both account is the natural way to go, but i didn't find this option in the user management interface.

How can this be accomplished?

[Rahul Aich [Nagra] · Accepted solution]

Migrate all data from xxx@example.com to yyy@example.com

You will need to search all issues for xxx@example.com (by reporter, assignee etc) and once the search returns the results you will need to bulk edit them to the new user i.e. yyy@example.com

For each of the above search results

Tools > bulk edit > all n issues > select the column checkbox, for all issues >Next> edit Issues radio button >Next>accept

- Change the default assignee for any component

- Change the project ownership (Project lead) for any projects

- Change the project role and group memberships to the new user name

- Make sure in any of the notification scheme, the user xxx@example.com is not explicitly added as user

- Change any filter subscriptions from old to the new user. Note this can only be done by the user by logging in.

- Share any dashboards that xxx@example.com had so that yyy@example.com can re-use it.

Rahul

[Pedro Rocha]

Thanks Rahul! BTW, i really thought that Jira would have a better user management than this, because being such a good tool, this kind of "simple" thing should be done easier.

[Rahul Aich [Nagra]]

Unfortunately there is no easier way that I can think of. As we have not received any other answers from other members I assume this is the best way to go about it.

Rahul

[Gary Walvin]

A bit old, but in case anyone else runs into this, you can contact Atlassian support and they will manually update the user's name to their new one.