Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,463,576
Community Members
 
Community Events
176
Community Groups

Merge 2 accounts after username been changed on Google Apps

After changed an username from xxx@example.com to yyy@example.com, on the Google Apps interface, Atlassian On Demand ended up with 2 accounts. As the first user has many ticket issues associated to him, it's not a good option delete his account and then update everything to the new user, so i think that merge both account is the natural way to go, but i didn't find this option in the user management interface.

How can this be accomplished?

2 answers

1 accepted

0 votes
Answer accepted

Migrate all data from xxx@example.com to yyy@example.com

You will need to search all issues for xxx@example.com (by reporter, assignee etc) and once the search returns the results you will need to bulk edit them to the new user i.e. yyy@example.com

For each of the above search results

Tools > bulk edit > all n issues > select the column checkbox, for all issues >Next> edit Issues radio button >Next>accept

- Change the default assignee for any component

- Change the project ownership (Project lead) for any projects

- Change the project role and group memberships to the new user name

- Make sure in any of the notification scheme, the user xxx@example.com is not explicitly added as user

- Change any filter subscriptions from old to the new user. Note this can only be done by the user by logging in.

- Share any dashboards that xxx@example.com had so that yyy@example.com can re-use it.

Rahul

Thanks Rahul! BTW, i really thought that Jira would have a better user management than this, because being such a good tool, this kind of "simple" thing should be done easier.

Unfortunately there is no easier way that I can think of. As we have not received any other answers from other members I assume this is the best way to go about it.

Rahul

A bit old, but in case anyone else runs into this, you can contact Atlassian support and they will manually update the user's name to their new one.

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events