Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Merge 2 accounts after username been changed on Google Apps

After changed an username from to, on the Google Apps interface, Atlassian On Demand ended up with 2 accounts. As the first user has many ticket issues associated to him, it's not a good option delete his account and then update everything to the new user, so i think that merge both account is the natural way to go, but i didn't find this option in the user management interface.

How can this be accomplished?

2 answers

1 accepted

0 votes
Answer accepted

Migrate all data from to

You will need to search all issues for (by reporter, assignee etc) and once the search returns the results you will need to bulk edit them to the new user i.e.

For each of the above search results

Tools > bulk edit > all n issues > select the column checkbox, for all issues >Next> edit Issues radio button >Next>accept

- Change the default assignee for any component

- Change the project ownership (Project lead) for any projects

- Change the project role and group memberships to the new user name

- Make sure in any of the notification scheme, the user is not explicitly added as user

- Change any filter subscriptions from old to the new user. Note this can only be done by the user by logging in.

- Share any dashboards that had so that can re-use it.


Thanks Rahul! BTW, i really thought that Jira would have a better user management than this, because being such a good tool, this kind of "simple" thing should be done easier.

Unfortunately there is no easier way that I can think of. As we have not received any other answers from other members I assume this is the best way to go about it.


A bit old, but in case anyone else runs into this, you can contact Atlassian support and they will manually update the user's name to their new one.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,078 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you