Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Managed accounts with "no product access" - how do I know where they are from?



(didn't find a correct topic for this)


We recently verified our domain and now I'm checking out the managed accounts that appeared after verifying.


Some of them have no access to any products, so I'm wondering where these accounts are from?


Thank you.

1 answer

0 votes
Kieren Atlassian Team Sep 09, 2021

Hi Jonas,

These are the most likely scenarios:

  1. These accounts have been created for users to access the Atlassian Community (like you're doing right now)
  2. They're old accounts and the users have since left your company (but the user account was never deleted). The product that these accounts used to have access to, either no longer exist, or the user was removed from that product.
  3. The accounts are used to access Trello.

I hope that helps!


Explain 3., please, because there are some accounts that only used Trello and you can see it in the Products column.


Are you saying that even though an account has never accessed Trello, but uses it, it shows up as "No product access" in the Products column? (that probably doesn't make sense)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Atlassian Account

How to change your Atlassian account email address

When using an Atlassian account that is not managed, it’s possible to change the email address, but we often receive the following notification on the email that we want to use: Sorry, we couldn'...

1,110 views 2 18
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you