Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Lost access to my bitbucket account Edited

I had access to this account until last year i believe but suddenly Yahoo! mail decided to drop support for alias and my email id that is associated with this bitbucket account ( had become invalid. I need help restoring access to this account since it has my personal website code hosted in it. Can you please make my account, the primary account so i can access my repositories back again?

1 answer

Hi @Sumit Kumar ,

Thanks for posting and welcome to the community.

I understood from description that it's an unmanaged account. If you can recall your atlassian credentials(i.e. email you have mentioned above and password) then you can login to account and update your email address and confirm it - ?

Please accept my answer if it solves your query else respond and let others to share input.

Stay safe and healthy.

Note: I would request you to edit your personal identification information above as it's a community and can be accessed by anyone.



Hi Suvradip,

I don't have access to that email account any more since Yahoo! disabled their alias feature and i have forgotten the password associated with my Atlasian account as well. I do have my gmail account associated with this account, so i'm hoping someone from Atlassian will switch the primary email id for the account to my gmail id and i will be able to recover my password.

Kieren Atlassian Team Jul 29, 2021

Hi Sumit,

I think you'll need to open a support ticket to get this solved.

You should be able to log into with your gmail account, or reset your password for your gmail account to complete the support request.

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,246 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you