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Lost access to my bitbucket account

Edited
Deleted user Jul 20, 2021

I had access to this account until last year i believe but suddenly Yahoo! mail decided to drop support for alias and my email id skbrnwl-dev@yahoo.com that is associated with this bitbucket account (https://bitbucket.org/ksumit/) had become invalid. I need help restoring access to this account since it has my personal website code hosted in it. Can you please make my @gmail.com account, the primary account so i can access my repositories back again?

1 answer

Hi @[deleted] ,

Thanks for posting and welcome to the community.

I understood from description that it's an unmanaged account. If you can recall your atlassian credentials(i.e. email you have mentioned above and password) then you can login to account and update your email address and confirm it - https://support.atlassian.com/bitbucket-cloud/docs/set-email-aliases/ ?

Please accept my answer if it solves your query else respond and let others to share input.

Stay safe and healthy.

Note: I would request you to edit your personal identification information above as it's a community and can be accessed by anyone.

Cheers

Suvradip

Deleted user Jul 22, 2021

Hi Suvradip,

I don't have access to that email account any more since Yahoo! disabled their alias feature and i have forgotten the password associated with my Atlasian account as well. I do have my gmail account associated with this account, so i'm hoping someone from Atlassian will switch the primary email id for the account to my gmail id and i will be able to recover my password.

Kieren Atlassian Team Jul 29, 2021

Hi Sumit,

I think you'll need to open a support ticket to get this solved.

You should be able to log into https://support.atlassian.com/ with your gmail account, or reset your password for your gmail account to complete the support request.

Deleted user Jan 19, 2022

@Kierenlooks like i confused you. Allow me to elaborate:

1. My bitbucket account https://bitbucket.org/ksumit/ is linked with a yahoo email id (skbrnwl-dev@yahoo.com)

2. I have lost access to that email id since Yahoo! dropped the alias feature support. I'm not able to access my account any more since BitBucket moved to Atlassian ID support.

3. I'm not able to reset password since the password goes to the non-existant Yahoo! account.

Any thoughts on how i could access my source repository again?

I tried reaching to customer support but they said i need to buy a subscription. I'm ready to buy a subscription but it's just me (a single developer) and i don't see an option to purchase the subscription. Please help!

Deleted user Jan 19, 2022

And i can prove my identity on an email conversation, just not comfortable sharing the details here in public forum.

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