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Log in as user does not work on user profile

Andrius Valatavičius
Andrius Valatavičius Aug 18, 2021

As an Administrator I want to Log in as another user from User Management panel and change their full name or other details in their profile. It seems that when I click on user profile I am seeing my own account profile again. Please help.

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Kieren
Kieren Atlassian Team Aug 18, 2021

Unfortunately, the impersonate user feature is limited to impersonating the user within a product, not within their profile (which is a global entity, across all products that user has access to).

If the user is managed/their email domain is claimed, then an Org admin can change their email address.

Otherwise, you’ll need to ask the user to change their name/email. You can use the “suggest change” button on their user detail page.

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