Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Licensing Issues...

I have ten user licenses in the OnDemand version. The system is erroneously counting disabled users in the license count and thereby is not allowing me to add new active users by disabling others to keep the active count under 10. Everything i read says that this license count included only active (not disabled) users.

I have also looked on line for solutions and found that there is a way to disable license count via Application Access page. Because we are using the on-demand version i do not have access to this page. so that is a dead end.

4 answers

I should add that this is for Confluence -On Demand.

Also - I made sure the deleted user was not associated to any groups and still got te error. Hours later - the user I tried to add and recieved errors on gets majically added.

See the error page below.

Can someone help me with the error page iam getting?

HEre is the image of the error i get when adding a new user - all the time.

You do need to remove them from the users group as well as remove their application access. If you are an administrator in your OnDemand instance (we are OnDemand), you should have access to the Application Access item on the left sidebar when accessing User Administration.

exactly...additionally you can create a new group (call it what you want) and put the inactive accounts in this one.

0 votes

You need to remove the users from any group that lets them log in.

By default, this is the "jira users" group - could you check that group and make sure it has 10 or less users?

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,616 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you