I need to contact the admin for my company account.

john bond December 18, 2024

None of the help or community automated assistance account or apply to my situation. I have lost access to my bitbucket and Jira accounts and my last known administrator has left the company and I do not know who is the current admin for my company. None of the "help" automated responses to my queries apply or work. There is only a catch-22 with Atlassian assistance and my company admin.  I cannot get Atlassian assistance without going through my company admin. I can't find my company admin without being an admin for my company.  I cannot get Atlassian to assist me in locating my company admin without being my company admin.

2 answers

0 votes
Jessica
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
December 18, 2024

Hi @john bond 


Given the context of this issue, to not share any additional information about you or your admins publicly, I have created the following support ticket on your behalf and one of our colleagues should contact you soon there with the next steps: https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1080681

If you need help with anything else, don't hesitate to let us know!

Cheers,
Jessica

0 votes
Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 18, 2024

Hi @john bond 

Can you share your instance URLs?

- Bitbucket URL

- Jira URL

Then we can request Atlassian intervention here hoping they can help you since the admin is missing.

Regards

Aaron

john bond December 18, 2024

advantest.atlassian.net

Aaron Pavez _ServiceRocket_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
December 18, 2024

Thanks! We have requested for Atlassian assistance. It might take some time but let us try with this option.

Regards

john bond December 18, 2024

thanks

 

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