None of the help or community automated assistance account or apply to my situation. I have lost access to my bitbucket and Jira accounts and my last known administrator has left the company and I do not know who is the current admin for my company. None of the "help" automated responses to my queries apply or work. There is only a catch-22 with Atlassian assistance and my company admin. I cannot get Atlassian assistance without going through my company admin. I can't find my company admin without being an admin for my company. I cannot get Atlassian to assist me in locating my company admin without being my company admin.
Hi @john bond
Given the context of this issue, to not share any additional information about you or your admins publicly, I have created the following support ticket on your behalf and one of our colleagues should contact you soon there with the next steps: https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1080681
If you need help with anything else, don't hesitate to let us know!
Cheers,
Jessica
Hi @john bond
Can you share your instance URLs?
- Bitbucket URL
- Jira URL
Then we can request Atlassian intervention here hoping they can help you since the admin is missing.
Regards
Aaron
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Thanks! We have requested for Atlassian assistance. It might take some time but let us try with this option.
Regards
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