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How to access account that I no longer remember the email I used for the account?

JW April 7, 2023

I had a bitbucket account from years ago that uses my go-to username.

However, I have no idea which email I used to create that account, likely a work email address that I no longer have access to, but I would like to have my username back but I cant use the username anymore with my new account since the past account is already tied to that username. And I cant login with my username to that old account since the login only accepts email now.

Please help!

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Tessa Tuteleers
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 7, 2023

Hi @Chen Jia Wen , 

welcome to the community! 

I would advice logging a support request with Atlassian here, to see what they can do for you. 
As community members, we can help our peers with technical, logical or business questions, and use our collective minds to come up with better solutions, but only Atlassians will be able to help you with this. :D 

Good luck! 

- Tessa 

JW April 7, 2023

hi Tessa, thanks so much for the response! I'll log a support request, thanks!

Like Tessa Tuteleers likes this

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