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How do I check the status of an open Atlassian Support ticket?

Jason Eckelstafer
Jason Eckelstafer Jul 17, 2020

I opened a new case via the online form (https://help.statuspage.io/help/contact-us-30). How do I check that status of the ticket number the system gave me?

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Daniel Eads
Daniel Eads
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Jul 17, 2020

Hello Jason, welcome to the Community!

After creating a support case, you should receive an email from our support system confirming the case has been opened. Additional email notifications should contain links to view the issue on the web.

If you'd like to see support cases you've opened with your account, you can also go directly to https://support.atlassian.com/requests/ - our Jira Service Desk portal for support. By default you'll see Open cases, but you can change the filters to see old cases as well.

Cheers,
Daniel

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Jason Eckelstafer
Jason Eckelstafer Jul 17, 2020

TYVM! I was able to find my case with that link. I'm not sure why but the email I received didn't have a link in it. 

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