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How do I change my credit card

How do I change my credit card on my account

3 answers

1 accepted

3 votes
Answer accepted
pkirkeby Rising Star Feb 18, 2013

Your account details should be managed through your My Atlassian account:

https://confluence.atlassian.com/pages/viewpage.action?pageId=253231652

Edit: for OnDemand license, see here:

http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3

Cheers,

Pelle

links broken.  not helpful.

Shannon S Atlassian Team Apr 30, 2018

Eric,

The first link still works and applies to Cloud as well.

Regards,

Shannon

Amazing how this question can still be relevant seven years later.

After receiving an email about a payment processing problem, you're linked to admin.atlassian.com where there appears to be NO ability to actual view the current payment details or change them.

After a few minutes of frustration, I come across this forum page.

Everyone - The link we all need is https://my.atlassian.com/

Shannon Spaniol - why would I want to come to a community support page, to then link to a atlassian support page (which might become redundant), scrolling a long way down to find the answer under Managing my Account -  a link to an admin page.

Atlassian - how about putting this link in the places where it is needed?  Billing details page of admin.atlassian.com for example?  Even better - why not combine admin functions like everyone else seems to?  You may understand there is a difference between 'my' and 'admin', but noone else does.

Like # people like this

As usual - Atlassian simply NOT work 

Agreed.

https://confluence.atlassian.com/pages/viewpage.action?pageId=253231652  Page quoted does not exist.

Contact us from the billing page takes you to generic Contact us.
Going round in circles.

Shannon S Atlassian Team Jun 30, 2020

Hello @Roman and @Steve Bates,

Our Contact Us form is the page that you would use to contact the Customer Advocates team about your payment, invoices, and licensing issues. You can use the following options to ask about your credit card:

CleanShot 2020-06-30 at 16.52.34.png

In regards to the broken link, it appears that since it's been about 8 years since that solution was shared, and our site has changed since then. You can find information on changing your credit card on our Atlassian Purchasing FAQ.

See under, How do I change the credit card for my Atlassian Cloud subscription?:

Monthly accounts

Any billing or technical contact of an Atlassian Cloud subscription can update the credit card on file. To update the credit card, follow the instructions below:

  1. Log in to my.atlassian.com. You'll arrive on the Licenses page by default.
  2. Click the  >  next to your Atlassian Cloud instance. 
  3. Click Edit Credit Card. Enter the new card details then save the changes.

The new card will be charged on the next billing date. If your account is past due, the credit card will be charged once it is updated. 

Alternatively, if you are a Cloud site admin, you can see and update the credit card for your subscription within the site administration console by going to Settings > Billing > Billing Details. From the Billing Details section you can:

  • see the billing contact for your site
  • update the credit card details for your payment
  • update the billing address for your payment 

Note that for Annual Accounts, you will need to change this from your Cloud site administration console, again by going to  Settings > Billing > Billing Details.

If you don't have the right permissions, there might be an issue changing your credit card using any of these methods. In that case, go ahead and raise a ticket with our Customer Advocates team.

Could you please let me know if you have any trouble raising a ticket with them? I can help out if there's any issues.

Take care,

Shannon

Suggesting a Contact Us form is NOT a satisfactory solution for something that should be blindingly obvious, particularly when you make it so difficult.  You're making a deep hole even deeper.

What's so difficult about providing the link https://my.atlassian.com/ where it's needed?  Perhaps this link is due to become redundant?

I think Atlassian customers are right to get frustrated here, particularly old customers (I've been with you 8 years), because we've dealt with very convoluted admin processes for a long time, and despite generally excellent redesign, these fundamental flaws remain. I'm fairly confident Roman and Steve Bates frustrations above refer to this.

Please pass the message on: get a team devoting to sorting the basics out for good.

Somehow I can not find the place to change my credit card.

Can you create screenshots please.

My problem is that if I go to the https://my.atlassian.com/product page it is telling me that "You do not have any product licenses.". But I have and I get credited monthly.

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