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How can I delete my Atlassian account?

froute NA
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April 28, 2021

Hello,

I'm trying to delete my Atlassian account.


When I try to delete the account at https://id.atlassian.com/manage-profile/account-preferences -> Delete your account -> Delete account, I get the following message:

```
You can't delete your account

Your account can't be deleted because:

    This account is related to active accounts that are set to AUTO-RENEW.
    This account is the primary billing contact for one or more products.
    This account is a technical contact for one or more products.
    To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
    Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ
```

A few community threads suggested going to https://my.atlassian.com/product and cancelling my products, but I don't see anywhere I can do that on that page.
My e-mail address is the sole contact for both Technical Contacts as well as Billing Contacts. I do not see a way to remove my e-mail from those fields.
I have archived the product, but I still get the above message when trying to delete the account.

I have never paid for any subscription at Bitbucket or Atlassian. I am also not managing anything, as https://admin.atlassian.com/ lands me on a page that asks me to create an organization.

So how do I delete my Atlassian account? Thanks in advance.

FR

2 answers

0 votes
Nic Brough -Adaptavist-
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 29, 2021

You say "My e-mail address is the sole contact for both Technical Contacts as well as Billing Contacts. I do not see a way to remove my e-mail from those fields"

That's the problem.  You either need to shut down those products, or hand them off to someone else who will continue to look after them.

0 votes
Gonchik Tsymzhitov
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 28, 2021

Hi @froute NA , 

You can raise ticket getsupport.atlassian.com . 

Then add info if it's related some GDPR activity. 

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