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How can I delete my Atlassian account? Edited

froute NA I'm New Here Apr 28, 2021

Hello,

I'm trying to delete my Atlassian account.


When I try to delete the account at https://id.atlassian.com/manage-profile/account-preferences -> Delete your account -> Delete account, I get the following message:

```
You can't delete your account

Your account can't be deleted because:

    This account is related to active accounts that are set to AUTO-RENEW.
    This account is the primary billing contact for one or more products.
    This account is a technical contact for one or more products.
    To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
    Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ
```

A few community threads suggested going to https://my.atlassian.com/product and cancelling my products, but I don't see anywhere I can do that on that page.
My e-mail address is the sole contact for both Technical Contacts as well as Billing Contacts. I do not see a way to remove my e-mail from those fields.
I have archived the product, but I still get the above message when trying to delete the account.

I have never paid for any subscription at Bitbucket or Atlassian. I am also not managing anything, as https://admin.atlassian.com/ lands me on a page that asks me to create an organization.

So how do I delete my Atlassian account? Thanks in advance.

FR

2 answers

0 votes

Hi @froute NA , 

You can raise ticket getsupport.atlassian.com . 

Then add info if it's related some GDPR activity. 

0 votes

You say "My e-mail address is the sole contact for both Technical Contacts as well as Billing Contacts. I do not see a way to remove my e-mail from those fields"

That's the problem.  You either need to shut down those products, or hand them off to someone else who will continue to look after them.

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