Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
Level
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How can I delete my Atlassian account?

Hello. I have made an Atlassian account by mistake, while I was searching for Jira platform (wanted to practice with it), and after making it I realised that I don't need that account at all. Problem is that I can't delete it. I've tried and this popped out:

You can't delete your account

Your account can't be deleted because:

  • This account is related to active accounts that are set to AUTO-RENEW.
  • This account is the primary billing contact for one or more products.
  • This account is a technical contact for one or more products.
  • To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
  • Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

    Can you help me delete it?

1 answer

Hi @starboy cooljyck ,

Welcome to the community. 

As the message is stating, you are probably the "owner" of a Cloud site or product. 

Make sure that you deleted all Jira (or other products) instances.

You can also log-in to my.atlassian.com and check in which sites you are listed as technical or billing contact. 

These need to be deleted or switched to another user.

If your account is not listed there anymore you should be able to delete it.

Delete them from where? I've managed to unsubscribe, since it says that subscription is inactive, but in contact details under technical and billing contacts it is my e-mail adress. I haven't managed to delete anything.

You can delete the products. Go to the Manage Subscription page. There you can click on the three dots below the product. There should be an option to delete the product. 

Where is Manage Subscription page?

In the Cog Menu and then Billing. Probably you cancelled your subscription there.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Atlassian Account

Upcoming AMA with the Atlassian Identity Product Managers!

"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...

1,020 views 8 17
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you