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How can I delete my Atlassian account?

starboy cooljyck February 27, 2021

Hello. I have made an Atlassian account by mistake, while I was searching for Jira platform (wanted to practice with it), and after making it I realised that I don't need that account at all. Problem is that I can't delete it. I've tried and this popped out:

You can't delete your account

Your account can't be deleted because:

  • This account is related to active accounts that are set to AUTO-RENEW.
  • This account is the primary billing contact for one or more products.
  • This account is a technical contact for one or more products.
  • To continue deleting this account the account owner needs to visit my.atlassian.com and designate a different user as a billing and technical contact.
  • Read our support documentation for more help and instructions: https://confluence.atlassian.com/x/pTgoPQ

    Can you help me delete it?

2 answers

1 vote
Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2021

Hi @starboy cooljyck ,

Welcome to the community. 

As the message is stating, you are probably the "owner" of a Cloud site or product. 

Make sure that you deleted all Jira (or other products) instances.

You can also log-in to my.atlassian.com and check in which sites you are listed as technical or billing contact. 

These need to be deleted or switched to another user.

If your account is not listed there anymore you should be able to delete it.

starboy cooljyck February 27, 2021

Delete them from where? I've managed to unsubscribe, since it says that subscription is inactive, but in contact details under technical and billing contacts it is my e-mail adress. I haven't managed to delete anything.

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 27, 2021

You can delete the products. Go to the Manage Subscription page. There you can click on the three dots below the product. There should be an option to delete the product. 

starboy cooljyck February 28, 2021

Where is Manage Subscription page?

Bastian Stehmann
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 28, 2021

In the Cog Menu and then Billing. Probably you cancelled your subscription there.

0 votes
Said Çevik March 16, 2022

delete my account 

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