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How can I change the credit card details?

Lorenzo Galvani
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June 29, 2023

 

Dear Support Team,

Could you please provide me with step-by-step instructions on how to update the credit card details in JIRA?

Specifically, I am looking for guidance on the following:

  1. Accessing the Account Settings: Please let me know how to navigate to the account settings section in JIRA where I can manage my payment details.

  2. Locating the Credit Card Information: Once I am in the account settings, kindly direct me to the specific section or tab where I can find and edit my credit card information

 Kind regards

1 answer

1 vote
Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 29, 2023

You should be able to change the details in your https://my.atlassian.com account. 

Lee Reyes October 11, 2023

Hi @Manoj Gangwar , im new to managing the atlassian account. where in my.atlassian.com can I change the credit card details?
I am the Organization Admin, and I could not find it yet from the site.

Thank you.

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2023

Your account details should be managed through your My Atlassian account:

 

https://confluence.atlassian.com/pages/viewpage.action?pageId=253231652

 

Edit: for OnDemand license, see here:

 

  1. http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3
Lee Reyes October 11, 2023

Hi @Manoj Gangwar , thank you for your prompt response. i appreciate it.

I checked http://www.atlassian.com/licensing/purchase-licensing#managingmyaccount-3, and it says there that there should be an "Edit Credit Card" button.

However when I checked, there is none.myatlassiandotcom.jpg

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2023

Could you please click on manage subscription and check? 

Lee Reyes October 11, 2023

it directs me here...but there's still no button for changing credit card.

when i go to billing details, it just shows me the message below.

atlassian_managesubscriptions.pngatlassian_billingdetails.jpg

Manoj Gangwar
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
October 11, 2023

You may raise a request with atlassian support. On the previous screenshot click on request support and check with them. It could be some permission issue. 

Lee Reyes October 11, 2023

thank you @Manoj Gangwar .
I did already earlier today..and am just waiting for their response.

 

Thank you again!

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