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How Can I see what I am being charged for?

I have no way to see what they are charging me for each month?!  I just realized I am being charged 50/month for the last 10 months and I have a bunch of non active users on here...

2 answers

0 votes
Rob Horan
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Oct 26, 2022

Hi Tim,

You should get really familiar with Cloud pricing.  See

Pay close attention to the fine details, such as:

  • Once users are added, they are automatically counted towards billing even if they don't accept your invite or log in.

  • Additional users are automatically counted towards billing even if they don't accept your invite or log in. To learn more about how to invite users, see Invite a user.

  • For a user to not count towards billing, a site admin should delete or remove the user from any synced user directory. To remove a user from a cloud site, see Remove or suspend a user.

0 votes
Jack Brickey
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 26, 2022

Hi @Tim Fanning ,

assuming you have Org/Site admin permissions you can get billing details here...

settings - billing

you should also go to User Management and look for active users. If you feel there is an error please contact Atlassian support and select the Billing option.

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