I have no way to see what they are charging me for each month?! I just realized I am being charged 50/month for the last 10 months and I have a bunch of non active users on here...
Hi Tim,
You should get really familiar with Cloud pricing. See https://support.atlassian.com/subscriptions-and-billing/docs/manage-users-and-user-tiers/
Pay close attention to the fine details, such as:
Once users are added, they are automatically counted towards billing even if they don't accept your invite or log in.
Additional users are automatically counted towards billing even if they don't accept your invite or log in. To learn more about how to invite users, see Invite a user.
For a user to not count towards billing, a site admin should delete or remove the user from any synced user directory. To remove a user from a cloud site, see Remove or suspend a user.
Hi @[deleted] ,
assuming you have Org/Site admin permissions you can get billing details here...
settings - billing
you should also go to User Management and look for active users. If you feel there is an error please contact Atlassian support and select the Billing option.
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