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Hi, I have a SDD account but this account does not show up in another user group I'll need to join.

What do I need to change to be visible as a user so that my colleagues from the other user group can provide access for my account?

1 answer

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Daniel Eads Atlassian Team Aug 13, 2020

Hey Simone, welcome to the Atlassian Community!

I've checked some details on your account and am wondering if your question relates to a Server-deployed product. If this is the case, the URL for the product you're using might be something like vs an Atlassian Cloud product, which would have an address like

If it's the former and you've got an existing account on and trying to get access to another product at, you'll need to contact your company's IT department in order to square away access.

If your colleagues are on an Atlassian Cloud product (, you can let them know to add your email address as a new user in their Cloud site.

Daniel | Atlassian Team

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