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Email Address Change - not receiving verification email to new address

Brad Sutton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2023

Hi Atlassian,

I suspect I have the same issue as reported in the link below - can Atlassian please investigate if I require the same fix: to remove my email address from the suppression list.

https://community.atlassian.com/t5/Atlassian-Account-questions/Email-Address-Change-not-receiving-verification-email-to-new/qaq-p/1800783?utm_source=dm&utm_medium=unpaid-social&utm_campaign=P:online*O:community*I:social_share*

 

Steps I've taken:

- I'm trying to change my email address at: https://id.atlassian.com/manage-profile/email

- When I enter the new email address, I am advised:  "Update pending verification" (screen shot below)

Web capture_24-2-2023_115617_id.atlassian.com.jpeg

- I receive an email to my 'old' email address, advising of the switch.  But I never receive the verification email to my 'new' address. 

 

What I've tried:

- I have checked our Email Exchange logs and there is no record of receiving this.

- I've tried hitting 'Resend email' - still no response

- I've waited a few days and retried - still no response

 


Please let me know if you need more information.  Thanks.

1 answer

0 votes
Ollie Guan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 23, 2023
Brad Sutton
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 23, 2023

Thanks Ollie - I'd love to, but it's directing me back here, to the Community.

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