Do bot users count towards a license?

[Deleted user]

I want to know if non-human users are counted towards any atlassian product's license. Thanks!

[Kieren]

Hi Luca,

If the Atlassian App uses our Connect system to integrate with our products, then they do not take up a Jira/Confluence license.

Regards,

-Kieren

Product Manager, Identity, Atlassian

[Deleted user]

I'm not sure what you mean by Atlassian App or your Connect system...

[Kieren]

Atlassian Connect is the way that developers can hook into our products: https://developer.atlassian.com/cloud/jira/platform/integrating-with-jira-cloud/

I guess a better answer is:

If it's some sort of automation that uses Atlassian approved APIs, then there should be no additional Jira/Confluence product license needed.

If it's a script and/or it requires a user to be added to an atlassian product, even if that user is controlled via a script, then that user will take up a Jira/Confluence license.

It really depends on what you mean by Bot, i.e. how it's built / what it's doing.

[Manish Patel]

Hope that rule could be reviewed. Feels like a common feature for companies that want automation in their pipelines. It can be confusing seeing automation happening under another user's name.