It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Do bot users count towards a license? Edited

I want to know if non-human users are counted towards any atlassian product's license. Thanks!

1 answer

0 votes
Kieren Atlassian Team Feb 09, 2020

Hi Luca,

If the Atlassian App uses our Connect system to integrate with our products, then they do not take up a Jira/Confluence license.



Product Manager, Identity, Atlassian

I'm not sure what you mean by Atlassian App or your Connect system...

Atlassian Connect is the way that developers can hook into our products:


I guess a better answer is:

If it's some sort of automation that uses Atlassian approved APIs, then there should be no additional Jira/Confluence product license needed.

If it's a script and/or it requires a user to be added to an atlassian product, even if that user is controlled via a script, then that user will take up a Jira/Confluence license.

It really depends on what you mean by Bot, i.e. how it's built / what it's doing.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Teamwork

How does your team use images, attachments and video to enrich your collaboration?

Hi Atlassian Community! My name is Owen and I work on Atlassian's Media Platform team. The Media Platform team handles the heavy lifting of managing uploads, serving images, attaching files and s...

131 views 2 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you