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Delete account to free up username

Deleted user Jan 31, 2022

I had a Jira account set up with an old email address for an old company I worked at. I want to delete this account and free up the username so that I can use it with my new email address. Is this possible?

2 answers

0 votes
Rilwan Ahmed Community Leader Jan 31, 2022

If you are using jira cloud, then try this
Go to

Change your email ID from old to new. 

Step by step guide is in 

Deleted user Jan 31, 2022

Tried this already, when I try to add my new email to the old account, it says that there is already an account set up with the new email (I think it's because it's linked to google and my new company already set the account up).

0 votes
Pramodh M Community Leader Jan 31, 2022

Hi @[deleted] 

Welcome to the Community!!

Usernames are not a thing in Cloud!!

Go ahead and use it in you can enter the same username again!!

User in Cloud for Atlassian Application is identified by email address.


Deleted user Jan 31, 2022

My issue is with bitbucket, it says the username is already in use.

Deleted user Jan 31, 2022

when i try and log into bitbucket using my new email, it asks me to choose a username but i see this error....Screenshot 2022-01-31 at 16.05.22.png


I've already changed my username on my old bitbucket account to something else to try and free it up, but it hasn't worked. I am wondering if i delete my old account all together will that free it up?

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