Credit card charged, and yet I receive an email to update credit card details

Reebs January 21, 2019

Hi team,

I received an email yesterday evening asking to update payment details since a transaction cannot be processed. However the money has gone from the account. can you check and see what the issue could be?

Thanks,

Reeba

2 answers

0 votes
Pitcha August 5, 2022

Hi Reebs,

I'm having this issue too. I contact support and they said it declined but I check with my credit card bank, and they said everything seems ok except Atlassian didn't process the amount.

Would you mind sharing me your cause issue? I might have the same case.

0 votes
Nic Brough -Adaptavist-
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January 21, 2019

We're just end-users of the software here, we can't help you with your billing I'm afraid.

You'll need to raise it with billing/accounts - start at https://support.atlassian.com/contact

Reebs January 21, 2019

Thanks. Clicked on the wrong link previously!

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