Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Credit card charged, and yet I receive an email to update credit card details

Reebs January 21, 2019

Hi team,

I received an email yesterday evening asking to update payment details since a transaction cannot be processed. However the money has gone from the account. can you check and see what the issue could be?



2 answers

0 votes
Pitcha August 5, 2022

Hi Reebs,

I'm having this issue too. I contact support and they said it declined but I check with my credit card bank, and they said everything seems ok except Atlassian didn't process the amount.

Would you mind sharing me your cause issue? I might have the same case.

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
January 21, 2019

We're just end-users of the software here, we can't help you with your billing I'm afraid.

You'll need to raise it with billing/accounts - start at

Reebs January 21, 2019

Thanks. Clicked on the wrong link previously!

Suggest an answer

Log in or Sign up to answer
AUG Leaders

Atlassian Community Events