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Cloud to Cloud migration user mapping

Gary Spross
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Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Aug 09, 2022

I am being tasked with merging 1 Cloud instance into another Cloud instance. My plan is to utilize the "Migrate Cloud Site..." feature. The users existing in the source instance have a different e-mail address than what they will have within the destination instance.

Is there any way to map the users so that they don't lose the connections to the issues they've reported or are assigned to?

Follow-up question: Any other "got ya's" I should be aware of before embarking on this migration journey?

1 answer

0 votes
Kerli Loopman
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Nov 06, 2022 • edited

I migrated some users that didn't have the same email address and I used "Bulk edit" to reassign their issues to their new account. I didn't find better solution at that time. 

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