My Atlassian password for my work account at silabs.com has apparently expired, but the change password page doesn't work. After I enter a new password and press Continue, I'm returned to the same page with the password cleared, and no error message of any sort.
Could you let me know what URL you are visiting when trying to change this password? I just want to better understand if you're using an Atlassian Cloud (hosted by Atlassian) or an Atlassian Server product (hosted by your organization).
With this understanding we can better determine who we need to speak with next to correct this.
If this is a Server instance, then I suspect that you might not be able to reset your password in Jira in cases when Jira/Confluence are connected to external user directories like an LDAP or Microsoft Active Directory in order to get the users. But this is largely speculation at this point. If that is the case, then you would need to contact the admin of your LDAP instance in order to determine the best way to reset that account password.
"Atlassian Account" is a space where you can raise questions about your Atlassian Account and your identity across all of our Atlassian Cloud Products. This involves understanding User Managemen...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events