You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
My Atlassian password for my work account at silabs.com has apparently expired, but the change password page doesn't work. After I enter a new password and press Continue, I'm returned to the same page with the password cleared, and no error message of any sort.
Could you let me know what URL you are visiting when trying to change this password? I just want to better understand if you're using an Atlassian Cloud (hosted by Atlassian) or an Atlassian Server product (hosted by your organization).
With this understanding we can better determine who we need to speak with next to correct this.
If this is a Server instance, then I suspect that you might not be able to reset your password in Jira in cases when Jira/Confluence are connected to external user directories like an LDAP or Microsoft Active Directory in order to get the users. But this is largely speculation at this point. If that is the case, then you would need to contact the admin of your LDAP instance in order to determine the best way to reset that account password.