Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Change mail billing adress

Bianca Zolchow
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2024

The new billing system is in place and somehow our billing address was lost. It was a generic account like bills@organization.com. So I am wondering how I can set this up again?

1 answer

0 votes
Michael Yaroshefsky - Visor for Jira
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
February 15, 2024

Hi @Bianca Zolchow

 

Sorry to hear your billing address was lost. You can try the following:

1. Log in to Atlassian.

2. in the top navigation, select Billing Details

3. Update your address, then select Save Details

Here's the full support article that talks about the improved billing system and inlcues managing your billing address: https://support.atlassian.com/subscriptions-and-billing/docs/manage-your-billing-address/#Change-a-contact-address

Bianca Zolchow
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 15, 2024

Sadly this doesn't change the mail address. The postal address was not lost. 

Mike Lopatenko
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 1, 2024

Same Problem here - I only find the option to change the postal adress, but can´t find where to change the mail adress

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events