I have created a new account but I don't receive any verification email. Adress is working fine for other emails and they are not placed in the junk folder.
I have another account that is working fine but not able to change the email adress to this account either.
My new adress has other projects connected to than the old adress.
How can I proceed?
Checking your accounts, I see you do indeed have two accounts right now. The newer account sent some errors back to our mail service quite some time ago (I think perhaps unrelated to your current situation - we're talking about months!) which got the address placed on our internal "do not send additional emails" list. Unfortunately there isn't an error message you'd see somewhere when this happens, hence needing to ask like this.
I've removed the block from your new email address so that the verification can be delivered. However, given you already have the permissions/projects set up that you might need, I would suggest doing the following in order to minimize permission changes:
The end result of this will be that your "existing" Atlassian account that you've already been using will have your new email address. I think that will get you working with your new email address and current account with the least amount of fuss. Let me know if you need more assistance!
Daniel | Atlassian Support
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