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Cannot change Password, never able to log in

Sean Patterson4
Sean Patterson Nov 09, 2011

Tried to login from initial email link, asked to make new password right away, says password successfully reset. Tried to log in, failed. Tried to reset password, got email, followed link to reset password, password reset successfully, tried to log in, failed.

Have never been able to log in to my teams OnDemand account

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Michael Knight
Michael Knight
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Nov 09, 2011

Sean submitted a support ticket and we investigated the problem. It turned out to be that the administrator of the instance had revoked all application access for Sean. Without any application access, he was unable to login.

If you are an administrator, you can modify application access from this page:

https://<accountname>.atlassian.net/secure/admin/user/ApplicationAccessConfig!default.jspa

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