I raised a support ticket through https://support.atlassian.com/contact/#/
It gave me a link to the ticket, which i immediately clicked, but it told me "You do not have permission to view this request."
When I look at the list of "My requests", the new request isn't listed.
I did receive an email confirmation, but when I replied to it, the "Proxy Commenter" told me I didn't have permission.
The ticket is over a day old now, with no response in my email, so i'm worried it's lost in a hole. I tried raising another and the same thing happened.
How else can I contact Atlassian support?
Hi @Ben Jones ,
I can confirm we've got two purchasing and licensing requests in the support portal for you. One has been assigned, although it looks like the customer advocate is still looking into your question and not responded yet.
I'll be following up with our team on the backend to check if there are any reasons you're not able to view the requests on the support portal. We'll follow up via email!
Daniel | Atlassian Community Support
A customer advocate responded to your first request just under an hour ago. Hopefully that email went through! We've also just now corrected an issue with your account that was causing the permission error you saw.
Let me know if you didn't get the email with the resolution to your first question, or if you're still not able to see the issues in our support portal. Otherwise, I think this should be sorted out!